Donna Oliva
December 14, 2018
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Radio Appearance
Click the play button to hear Donna Oliva's radio appearance on the Ernst & Young Show

Expertise

Sales & Channels

  • Develop sales & channels strategy & plans
  • Set up international sales offices
  • Manage leads & customer relationship management
  • Recruit sales & channels management & staff
  • Conduct sales training
  • Develop telemarketing plans, training & implementation
  • Develop account strategy & management
  • Conduct sales presentations, calls & meetings
  • Negotiate, close & paper deals
  • Write sales documentation (e.g. evaluation agreement & sales contracts)
  • Coordinate product development & marketing

Product Development

  • Analyze the competition
  • Critique product development plans
  • Facilitate product development partnerships
  • Coordinate version control
  • Coordinate marketing & sales

Product Development Partnerships

  • Develop strategy
  • Program setup & selection
  • Manage relationship development
  • Coordinate product development, marketing & sales

Customer Support

  • Build customer support systems
  • Conduct training for support staff & customers (in-person & web-based training)
  • Conduct customer satisfaction surveys
  • Coordinate product development & sales