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Radio Appearance
Click the play button to hear Donna Oliva's radio appearance on the Ernst & Young Show
Expertise
Sales & Channels
- Develop sales & channels strategy & plans
- Set up international sales offices
- Manage leads & customer relationship management
- Recruit sales & channels management & staff
- Conduct sales training
- Develop telemarketing plans, training & implementation
- Develop account strategy & management
- Conduct sales presentations, calls & meetings
- Negotiate, close & paper deals
- Write sales documentation (e.g. evaluation agreement & sales contracts)
- Coordinate product development & marketing
Product Development
- Analyze the competition
- Critique product development plans
- Facilitate product development partnerships
- Coordinate version control
- Coordinate marketing & sales
Product Development Partnerships
- Develop strategy
- Program setup & selection
- Manage relationship development
- Coordinate product development, marketing & sales
Customer Support
- Build customer support systems
- Conduct training for support staff & customers (in-person & web-based training)
- Conduct customer satisfaction surveys
- Coordinate product development & sales